Refund/Exchange Policy


All sales are final. We do not offer refunds or exchanges on any of our products regardless of whether they have been used or not. Please choose carefully. If you have any questions about our products, please contact us by email before placing an order. Any refund given by management is for store credit only and maybe subject to a 15% restocking fee. 14-Day Warranty Please test all products for defects upon receiving your items. Please notify us immediately if an item is DO A/defective. All Products (unless specifically stated otherwise), carry an implied, industry-standard 14-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. The 14-Day warranty begins on the day the product is purchased and not on the day it was put to use. Items not covered under our 14-day warranty: Cartridges, cartomizers, drip tips, e-Liquid and clearance items. Scratches and discoloration are considered normal wear and tear and is not covered by warranty. Dead on Arrival (DOA)
Cartomizers, HV atomizers and Clearance items (excluding eLiquids) are only covered by our DOA warranty. DOA items must be
reported to us within 72 hours of receiving them. WARNING '. Our products contain nicotine, a poisonous and addictive substance. Our products are only intended for committed smokers of legal smoking age and not by non-smokers, children, women who are pregnant or may become pregnant or any person with an elevated risk of, or preexisting condition of, any medical condition which includes, but is not limited to, heart disease, diabetes, high blood pressure or asthma. If you experience any side effects or possible side effects, stop using the product immediately and consult a physician. Product may be poisonous if orally ingested. Our products are not smoking cessation products and have not been tested or
guaranteed as such. Our products have not been evaluated by the Food and Drug Administration nor is it intended to treat, prevent or cure any disease or condition. For their protection, please keep out of reach of children and pets. Thank you- VAPOR CAFE, LLC